Director, Conference Services and Catering

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Director, Conference Services and Catering will ensure an engaged team, efficient operations – and offerings that exceed the expectations of every client.

Summary of Responsibilities:
Reporting to the Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Direct and manage all activity related to the Catering office, ensuring all service standards are followed
• Responsible for all catering, from booking to execution and conference services from the time a contract becomes definite to execution
• Prepare an annual budget for approval and administer that budget in a fiscally responsible manner
• Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
• Conduct site inspections as required
• Develop annual business plans for the department in conjunction with the Director of Sales & Marketing
• Ensure that function bookings, group resumes, event contracts and banquet event orders are prepared and distributed accurately and efficiently
• Ensure meeting and function rooms are properly maintained at all times liaising with food and beverage outlets regarding reservations and flow of clients
• Work closely with the Director of Food & Beverage to prepare monthly forecasts
• Balance operational, administrative and Colleague needs
• Follow departmental policies and procedures
• Drives function space optimization/maximization to ensure the best utilization of space for guest experience and financial performance
• Lead a team of Conference Service Managers
• https://careers.accor.com/global/en/job/director-conference-services-and-catering-in-fairmont-chateau-lake-louise-lake-louise-canada-jid-52672