Quality Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Quality Manager

W Edinburgh is hiring a Quality Manager to join the team! We invite you to play an integral part in bringing to life this award-winning hotel, situated in the heart of Edinburgh. 

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

 

ABOUT THE BRAND

Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.

 

ABOUT THE ROLE

Reporting to the Director of Operations, the Quality Manager at W Edinburgh has overall responsibility for implementing quality assurance processes, and represents the voice of the guest at leadership level to ensure they remain at the core of decision-making.

We are looking for someone who is analytical, a polished presenter and understands luxury!

 

As Quality Manager, key aspects of your role will include:

  • Ensure the brand voice is reflected in every aspect of the operation and communication with guests
  • Motivate teams to create strong relationships with guests
  • Foster a culture of data-driven decision making in the hotel
  • Continuously evaluate Quality KPIs
  • Immerse yourself in the operation to better understand reality, observe defects and help monitor solutions
  • Conduct monthly audits
  • Partner with L&D to deliver empowerment and quality m
  • https://careers.marriott.com/quality-manager/job/B9DB2A9695AC1C28DD753C2811829434

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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