The Hilton Santa Barbara Beachfront Resort is looking for a Pre-Arrival Coordinator to join the team.
Nestled on California’s Central Coastline, just steps from pristine beaches, the property celebrates Santa Barbara’s culture and history across its 24-acre resort, featuring 360 spacious rooms and 60,000 sq. ft. of meeting space.
Join a team that ranks #1 on Great Places to Work and Fortune’s World’s Best Workplaces list! The property also provides complimentary parking and complimentary meal during your shifts.
The ideal candidate will have at least one year of customer service experience, be proficient in Microsoft Office, demonstrate creative problem-solving skills, and excel in a fast-paced environment with minimal supervision.
What will I be doing?
Organizes and oversees all tour group arrivals/pre-assigned groups to ensure total group satisfaction. Ensures that all guests are confirmed and specific accommodations are pre-assigned, and all requests for special accommodations are met daily. Answers and dispatches telephone calls. Maintains call logs and ensures guest satisfaction through follow up calls. Resolves guest challenges throughout their stay in our hotel and provides prompt and courteous service to meet Company’s high standards.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
In addition, we look for the demonstration of the following key
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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