Duty Manager

Your-day-to-day

People

•  Actively drive recruitment, succession planning and onboarding across hotel operations in conjunction with HR and maintain a climate that attracts, retains, and motivates top quality talent.

• Ensure the hotel services team are up to date with core and essential trainings; and a continuous succession planning program is in place.

• Manage performance of team through IHG tools ensuring all colleagues receive regular performance feedback, quarterly check in conversations, annual performance review and that team member development plans are in place.

• Overseeing all disciplinary procedures in line with Resort guidelines.

• Lead the team by example by promoting and maintaining a safe and positive workplace.

Financial

• Ensure all credit and financial transactions are handled in a secure manner, CSA compliance is understood and executed by all colleagues. In consultation with Finance Lead, maintain policies procedures for security of monies, credit and financial transactions, guest security and inventory control.

• Confirm reservation details on check-in, identifying opportunities for upselling and enrolling new IHG One reward member

• Responsible for checking all financial and operational system information prior to running the night audit to ensure accuracy.
• https://careers.ihg.com/en/job-details/?jobref=Duty+ManagerGuest+Service+Experience+-+Crowne+Plaza+Resort+Guam%7cUS%7c145599#441224