Belldesk Supervisor

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver’s stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver’s first green roof & rooftop apiary.

Our Culture is strongly rooted in diversity, inclusion, professional growth and development – over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you’re a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

Why work at Fairmont Waterfront?

• Sustainability and community commitment  – recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership – More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity – our team represents over 60+ countries, fostering an inclusive and global community
• Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
• Generous perks – Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits – through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts – Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
• Exclusive Experiences – One free stay through our Be Our Guest Program
• Full rate of pay, $23.85 per hour following 90 days of service

*full-time and part-time status colleagues

What you will be doing:
Reporting to the Bell Captain, the Bell Services Supervisor will support their manager in ensuring the smooth and efficient operation of Bell Services, Door, and Valet Services. The Bell Services Supervisor will ensure that all standards, procedures, and guest satisfaction goals are consistently met or exceeded. Key responsibilities include:

• Maintaining a high level of professionalism in all aspects of job performance.
• Ensuring guests are warmly welcomed, recognized upon arrival, and provided with appropriate assistance.
• Ensuring adherence to Fairmont standards, procedures, and practices (LQA, Forbes, etc.) by delivering high-quality colleague training, monitoring performance, and offering ongoing coaching.
• https://careers.accor.com/global/en/job/belldesk-supervisor-full-time-in-fairmont-waterfront-vancouver-canada-jid-45913