Reception Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reception Agent

Hospitality is a work of heart,
Join us and become a Heartist®.

 

Job Description

 

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
WHAT YOU WILL BE DOING:

  • Greet, check-in, respond to requests and settle accounts while providing exceptional service
  • Take initiative to add a personalized experience
  • Dealing with payments (credit cards and cash
  • Communicate with guests by emails and on the phone
  • Willing to work morning or afternoon shifts according to the needs of the business
  • Enrol our guests to Accor Loyalty Membership
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
  • Service focused personality is essential; experience is an asset
  • Dealing with guest complaints following Accor standards
  • Great Communications with all departments
  • Making sure all important information is passed to next shift and your colleagues
  • Assure task list has been done
  • Being proactive in sorting-out problems
  • Working with Opera or a related system are a plus
  • Fluency in English

 

Qualifications

 

Your experience and skills include:

Previous experience ideal but not essential.
Service focused personality is essential

 

Additional Information

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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