Duty Manager 值班经理

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level.

What will I be doing? 

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards:

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.

• Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members.

• Monitor lobby traffic and assign team members as required.

• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.

• Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests.

• Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures.

• Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment.

• Lead and motivate team members by leading by example and employing competent and consistent management practices.

https://jobs.hilton.com/apac/en/job/HOT0BPY3/Duty-Manager-%E5%80%BC%E7%8F%AD%E7%BB%8F%E7%90%86-%E4%B8%8A%E6%B5%B7%E8%99%B9%E6%A1%A5%E7%A5%A5%E6%BA%90%E5%B8%8C%E5%B0%94%E9%A1%BF%E9%85%92%E5%BA%97