Cluster Digital Marketing Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embodying Osaka’s rise as a global city, Four Seasons Hotel Osaka forms the core of a new lifestyle destination at the heart of western Japan’s biggest city and the region’s hub of commerce and culture. As the city’s new icon of luxury and style, Four Seasons provides a pitch-perfect modern take on the quintessential ryokan (traditional Japanese inn) with a range of unique, immersive experiences that deliver a true sense of Japan. From our entire floor of meticulously designed Japanese-inspired guest rooms to our private ofuro (traditional baths), Four Seasons is a contemporary portal to the authentic heart of Osaka, immersing you in the city’s intriguing blend of heritage and modernity.

About the role

We are looking for a competent Cluster Digital Marketing Coordinator between 2 properties Four Seasons Hotel Osaka and Kyoto, who assists the team in curating and managing digital content (both text and visuals including video) to entices users and adds commercial value through own channels including the official website, Four Seasons App, social media, eDMs, meta channels, paid campaign and 3rd party website (OTAs) for Four Seasons Japan. While there will be a strong focus on hotel room night conversions, restaurant and bar, spa and other products and services will also be included.

What you will do

• Regularly audit content, images, and star ratings on OTAs and Meta Search sites and ensure website is optimized for high quality custom images, content and links.
• Actively manages the four Hotels’ proprietary websites and Four Seasons Japan Collection websites in multi-language, ensuring alignment with each Hotels’ and regional positioning and business objectives and creative storytelling
• Ensure up-to-date information on partner and third-party websites
• Assist in Hotels’ and Collection’s digital strategy with a proactive and creative approach to all available digital and electronic marketing platforms including, but not limited to, the deployment of the e-newsletter and e-direct mailers, SEO/SEM, marketing databases, social media, social media ads, PPC and Google advertising campaigns.
• Design and implement innovative programs and campaigns that increase awareness of the Hotels’ and Collection’s, its offerings and dynamic team

What you bring

• Japanese language: Japanese nationality or fluent in speaking + business level writing and reading skills
• English language: Business level in comprehension, writing and reading.
• Works well in a fast-paced environment, with the ability to stick to tight deadlines
• In-depth knowledge of various analytics tools (e.g., Google Analytics), third-party booking insights, and social media platforms is an advantage
• Understands Hotel’s marketplace, well-informed of market trends and user behaviors, including evaluating the competition’s marketing communications activities and implements change as dictated by market requirements

What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals

Schedule & Hours:https://careers.fourseasons.com/us/en/job/REQ10350193/Cluster-Digital-Marketing-Coordinator