Front Office Agent

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.

Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Reception Agent, where you will be at the forefront of our guest experience.

Starting Rate: $19.59 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $24.93.

Job Duties Include:  

Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:

• Provide professional, friendly, and engaging service to all guests
• Greet, check in/out, settle accounts, and respond to all guest inquiries
• Handle and document guest requests or issues, ensure follow-up and resolution
• Promote hotel facilities and upsell room brands to drive revenue
• Adhere to hotel policies, procedures, safety, and perform other duties as assigned

Your Skills & Qualifications:

• Flexible availability for shift work, including overnights, weekends, and holidays
• Experience using a Property Management System (PMS)
• Previous front desk or customer service experience
• Proficient in English (verbal and written); second language an asset
• Strong administrative skills (e.g., accurate data entry, documentation, filing)
• Ability to manage booking systems and process guest check-ins/check-outs
• Familiarity with handling payments, billing, and guest account settlement
• https://careers.accor.com/global/en/job/front-office-agent-in-fairmont-banff-springs-banff-canada-jid-58946