Reservations Agent

What you’ll do…

• Manage new and existing individual rooms reservations through telephone, email and website reservations
• Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded
• Keep an eye on our booking channels
• Maximise revenue and identify sales opportunities
• Work with corporate clients/bookers and agents
• Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded.
• Communicate with the Front Office Team or Restaurants Teams to facilitate the guests’ stay
• Step in for the Reservations Supervisor or Manager when needed

What we’re looking for…

• A previous experience in hotel reservations is preferred but not mandatory – it’s all about how you contribute to the team! We can teach you everything you need to know about the world of hotel reservations
• Proficiency in another language is a plus (French, Spanish, Italian, Dutch)
• You’re great with computers and on the phone
• Since we’re opening in several exciting places, speaking additional lingos is an advantage
• You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• https://careers.accor.com/global/en/job/reservations-agent-in-hoxton-the-hoxton-southwark-london-united-kingdom-jid-58926