Head Concierge

We are hiring for a Head Concierge

Based at The Sheraton Grand London Park Lane Hotel – a Grand Experience Crafted in Mayfair.

Rewards for work…. Benefits for your lifestyle

• Part of Marriott International, the largest hospitality brand in the world – this means national and internal promotion opportunities for the right candidates. The sky is your limit here
• World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside some amazing talent – award winning, experienced hospitality professionals
• Discounted room nights & food and beverage – because your well-being means so much
• Complimentary laundry, free meals on duty
• Access to fabulous and flexible benefits to help you in and out of work
• Eligible for Accommodation Service Charge
• Annual Bonus

JOB SUMMARY

Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay.

CORE WORK ACTIVITIES

Maintaining Concierge Goals

• Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish work.

• Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

• Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.

• Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.

• Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).

• Maintains awareness of cultural differences needed to meet guest’s specific needs and requirements.

• Provides check-in and check-out services and h

https://careers.marriott.com/head-concierge/job/D631567B8650DB762464E077F7D934D6