GRO

Job Description: Guest Relations Agent

Location: Mansard Hotel Riyadh

A. Primary Focus:
☑ Focus on technical expertise and individual contribution (not management)

B. Mission:
The Guest Relations Agent supports the department’s goals by delivering personalized, high-quality guest services. This role requires ownership of tasks, teamwork, and representing the company’s culture and values. All duties follow company policies and local regulations.

Key activities:

• Provide excellent guest service and promptly resolve inquiries.
• Ensure smooth department operations meeting company standards.
• Collaborate with other departments to enhance the guest experience.

Expected results:

• High guest satisfaction and loyalty.
• Efficient and professional department performance.
• Strong brand representation and policy compliance.

C. Key Responsibilities:

• Support daily operations of Guest Relations to ensure exceptional guest experiences (25%).
• Take ownership of assigned tasks, ensuring timely and professional completion (15%).
• Work closely with team members to address guest needs and solve problems (20%).
• Assist in achieving department goals and implementing strategies (10%).
• Continuously improve skills and knowledge aligned with company values (10%).
• Collaborate with management to maintain inventory and meet targets (10%).
• Build effective relationships with stakeholders and promote company culture (5%).
• Ensure compliance with relevant laws and audit requirements (5%).

D. Skills & Competencies:

• Experience in guest relations
• Adaptable and proactive
• Passionate about hospitality
• Strong communication and problem-solving skills
• Integrity and professionalism
• Good IT skills
• Team player with a positive attitude

E. Requirements:

• Minimum education: National academic qualifications preferred
• Experience: At least 1 year in guest relations
• Languages: Good command of spoken and written English

https://harri.com/Mansard-Riyadh-A-Radisson-Collection-Hotel-Rooms/job/2476175-guest-relations-agent-for-saudis-only-?redirect=%7B%22url%22:%22%2Fradissoncareers%3Ffilters%3Dbrands%25253D1407824%22,%22group%22:%7B%22id%22:1503033,%22name%22:%22Radisson%20Hotel%20Group%22%7D%7D