Swiss Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Swiss Service Agent

Swissôtel Al Maqam is Swissôtel’s Second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.

As part of the prestigious Abraj Al Bait complex, the deluxe Swissôtel Al Maqam is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.

Swissôtel Al Maqam is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram

 

Job Description

 

Reporting to Assistant Swiss Service Manager, responsibilities and essential job functions include but are not limited to the following:

  • Provide and dispatch immediate actions to all guest concerns.
  • Ensure follow-up of action is completed with-in the quoted time.
  • Work with related departments to ensure efficiency in meeting guests needs.
  • Promotes hotel services and amenities to encourage an exceptional resort experience.
  • Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest’s experience.
  • Able to contribute to a team environment by assisting co-workers in all departments related to the call center.  And ensuring the attention to detail is recorded with each guest’s issue.
  • Handling all wakeup call requests 24/7
  • Handling the main hotel Fax 24/7
  • Handling emergency call’s and calling the hotel doctor  when needed 24/7

 

Qualifications

 

  • Bachelor’s degree in business administration
  • Previous experience as a Telephone Operator an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

 

Additional Information

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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