General Manager

In the very heart of the city and on the edge of Victoria Harbour, Four Seasons is surrounded by Hong Kong’s consummate business and leisure attractions. From its award-winning spa to innovative Michelin-starred chefs, Four Seasons is the superlative destination for high fliers and high society from Hong Kong and abroad. A buzzing powerhouse of business success. The best central location for Hong Kong leisure explorations. A multi-starred world famous culinary destination. Victoria Harbour views and a full engaged, highly effective employees make this truly one of the great hotels of the world.

About the role:

As General Manager, you will provide leadership and management for all hotel personnel: directly for 7 key management personnel and indirectly for management, non-management personnel. Establish plans of character, integrity and of quality, which results in the continued life, growth and profitability of the business. Accepts responsibility for the health, safety and welfare of the hotel guests and employees. Be accountable for all personnel actions, assets, and personal property and the results of their use. Represent the hotel to civic, business, industry and local government.

This role is on the Planning Committee level, reporting to the Regional Vice President.

What you will do:

General

• Develop, with the aid of key personnel, strategies and programs to ensure the attainment of the hotel’s goals and objectives.
• Prepare a comprehensive annual operating profit plan, for all departments in the hotel with addendum plans for maintenance, repair, sanitation, energy conservation, and uniform replacement.
• Keep the supervising Regional Vice President informed about the condition of the hotel and all-important factors influencing its operation.
• Provide day to day operational leadership to elevate employee experience
• Proven leader able to inspire, motivate and drive excellence in service levels

Leadership

• Lead with intellectual and emotional maturity, demonstrating a personal philosophy of life and work habits, practicing consulting supervision and observing ethical business practices.
• Maintain a strong relationship with the owner and demonstrate exceptional management skills by employing a balanced approach while safeguarding the interests of the Four Seasons
• Conduct oneself in an ethical and exemplary manner which encourages like manner or conduct.
• Represent the interests of the hotel and all of its personnel in a fair, impartial and equitable manner.
• Respond properly in any hotel emergency or safety situation.

People

• Ensure the hotel has an organizational chart showing both structure and people that is compatible with the business strategies and capable of achieving the physical and fiscal plans of the hotel.
• Implement development and training programs in all departments to produce in-depth qualified personnel, to ensure continuity of management, and to prepare for vacancy and/or transfer requirements.
• Charismatic & inspiring leadership and communication skills with an advanced ability to inspire, convince, persuade & influence
• Ability to attract and retain local talent in a challenging environment & support their development and growth
• A strong character with presence to lead a high performing team in a challenging market environment
• Ability to naturally connect & warmly interact with guests and local community
• Track record of building, maintaining and leveraging positive & productive ownership relations, working collaboratively to achieve mutual goals
• Build effective relationships with all key stakeholders and create an environment that supports collaboration and involvement

Product

https://careers.fourseasons.com/us/en/job/REQ10351702/General-Manager