Guest Relations Agent

Summary of Responsabilities:

Reporting to the Front Office Manager, essential duties and responsibilities include, but are not limited to:

To ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival;

To serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements;

To create an unforgettable impression by exceeding the expectations of the guests;

To be responsible to check and ensure  special room assignments and suite occupancies;

To welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the VIP Guest room;

To manage the Guest Relations Desk in the hotel lobby;

To maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events;

To solve issues related to guests’ requests in a sensitive and professional manner;

To check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping and FO Supervisor Team on room allocations for VIP guests.

To ensure that guests are served in accordance with the standards of the Hotel and at the same time to develop the ability of the Hotel to bring profit within the framework of positive relations;

To ensure the satisfaction of the guests, to become an exemplary representative of the Hotel;

To ensure compliance with all Hotel service standards in relations with guests and hotel staff;

To provide direct service to guests by remembering their name;

To know and implement the company policies and procedures;

To monitor guest requests, making sure all standards are in order;

Enthusiastically promote the Hotel services to guests and persons visiting the hotel;

To serve guests enthusiastically and exceed their expectations;

To ensure that the hotel receives maximum income through sales programs;

To ensure healthy and reliable relations with guests;

To participate in internal meetings of the department, to present new ideas for further development of services;

Effective use of resources such as time and materials to achieve maximum results;

To establish and maintain positive relations with employees within the department and with employees in other departments, to be successful both in communication and in work;

Regularly participate in trainings and apply the acquired knowledge in their daily work;

https://careers.accor.com/global/en/job/guest-relations-agent-in-victoria-golf-resort-and-spa-managed-by-accor-quar-jid-59557