Residential Services Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.”

Be a part of something truly special! Join the team of Four Seasons Cabo San Lucas at Cabo Del Sol as Residential Services Manager. This expansive property will include 96 beautifully appointed guestrooms and 61 Residences, centrally located in the “tourist corridor” between Cabo San Lucas and San José del Cabo atop the breathtaking Baja California Sur with amazing views of the sea where the Sea of Cortez meets the Pacific Ocean. Amenities will include three restaurants, three resort pools, an open-air fitness center, Spa & Spa Garden, and a Clubhouse event facility.

The management level for this position is:

Operations – Assistant Manager level with local package

The role of the Residential Services Manager

The Residential Services Manager excels at responding to diverse homeowner requests by carefully assessing their needs and inquiries. Go the extra mile to provide personalized recommendations and touches, ensuring maximum resident satisfaction while adhering to Four Seasons policies. Additionally, plays a crucial role in motivating and training the team, providing essential support to the Residential Leadership team with daily administrative and operational tasks for the division, this includes managing the organization, preparing daily labor reports, and efficiently handling work orders, pre-arrival assistance, and billing processes for any in-house services provided to homeowners.

Knowledge and Skills

• College degree in Hospitality/Business Administration or equivalent.
• Requires reading, writing, and oral proficiency in English and Spanish language.
• Excellent communication skills.
• Strong interpersonal and relationship-building skills.
• Understand and is familiar with the quality and service standards of a 5-star luxury hotel.
• Reasonable problem-solving, decision-making, and conflict-resolution skills.
• Shares passion for excellence and provides excitement in everything he/she does.
• Ability to use a variety of hospitality software such as Opera, Key, Hot SoS, Office, etc.
• Highest level of integrity and transparency.
• https://careers.fourseasons.com/us/en/job/REQ10350168/Residential-Services-Manager