Business Travel Manager

The Hilton Motif Seattle is looking for a talented Business Travel Sales Manager to join the team!

Located on 5th Avenue in the heart of downtown Seattle, this stylish hotel is nestled between Pike Place Market and Union Street and is surrounded by the city’s finest restaurants, shopping, entertainment venues, museums, and attractions.  This sleek urban style hotel features amenities including a vibrant award-winning restaurant offering an extensive outdoor patio with sweeping city views, over 28,000 square feet of meeting space, and 319 newly redesigned rooms.

What will I be doing?

The sales office in a hotel is a fast-paced, ever-changing environment and is a true launching pad for those who aspire to grow their careers in hospitality.  As the Business Travel Manager, you will serve as the hotel representative to current and prospective clients who require large and complex group accommodations (i.e. sleeping rooms, meeting space, food and beverage service, etc.). Specifically, you would be responsible for performing the following tasks to the highest standards:

• Responds to sales inquiries, initiates new sales, prospects and qualifies leads and solicits potential clients, entertains clients, conducts site visits and answers questions, determines rates, prepares proposals, negotiates contracts, services accounts and analyzes lost business for the hotel/s.
• Develops sales plans and strategies to meet or exceed established revenue and room night goals.
• Works with various departments to ensure requested services are provided to customers.

This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.

• Customer and Account Management – Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.
• Prospecting – Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.
• Negotiations – Understand the customer and the business leaders’ expectations. Adapt to a changing market.

Customer and Account Management:

• Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.
• Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events.
• Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market.
• Maintain up to date pipeline of business opportunities that will meet the short and long-term business objectives for the designated market.
• Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.
• Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.
• Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.

Prospecting:

• Research, solicit and generate
• https://jobs.hilton.com/apac/en/job/HOT0BRIN/Business-Travel-Manager-Hilton-Motif-Seattle