Assistant Director of Banquets

The Drake is seeking an Assistant Director of Banquets to join our talented team!

The Drake, renowned for its timeless elegance and exceptional guest experiences, has been a cornerstone of hospitality in the heart of Chicago for decades. We pride ourselves on our commitment to excellence and our innovative approach to hospitality.

The ideal candidate must possess strong leadership skills to effectively manage and motivate a team, ensuring high levels of service and efficiency

What will I be doing?

As an Assistant Director of Banquets, you would be responsible for assisting the Director in the direction and administration of the Banquet and Catering operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist the Director in the administration of all Banquet and Catering operations to include, but not limited to, guest service, food and beverage quality, soliciting new accounts, merchandising and marketing, inventory management and cost controls, systems management, budget and forecasting, department management, adherence to federal, state and local standards and meeting participation and facilitation
• Assist with the development, implementation and maintenance of department service guidelines and standards
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Ensure compliance with health, safety, sanitation and alcohol awareness standards
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Act in absence of the Director, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• https://jobs.hilton.com/apac/en/job/HOT0BR3P/Assistant-Director-of-Banquets-The-Drake-Hotel