Front office Agent

We are seeking a professional and customer-focused Front Office Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and efficient environment, ensuring a memorable stay for all visitors.

• Greet and register guests, providing a warm and professional welcome
• Perform check-in and check-out procedures accurately and efficiently
• Handle guest inquiries and requests promptly and courteously
• Manage reservations and room assignments using hotel management software
• Process payments and maintain accurate financial records
• Assist with currency exchange and safety deposit box services
• Collaborate with other departments to ensure guest satisfaction
• Promote hotel services and local attractions to enhance guest experience
• Address and resolve guest complaints in a timely and professional manner
• Maintain a clean and organized front desk area
• Ensure compliance with hotel policies and safety procedures
• Assist with night audit duties when assigned to evening shifts

• Post-Secondary Education or relevant qualifications in Hotel Management
• Minimum 2 years of Guest Relations experience, preferably in a four or five-star hotel
• Strong written and verbal communication skills in English
• Proficiency in hotel management software
• Excellent customer service skills with a friendly and professional demeanor
• Ability to work efficiently in a fast-paced environment
• Strong attention to detail and organizational skills
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Basic math skills for handling financial transactions
• https://careers.accor.com/global/en/job/front-office-agent-in-fairmont-nile-city-cairo-egypt-jid-61427