Guest Experience & Loyalty Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Guest Experience & Loyalty Manager

Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!

 

Job Description

 

We are seeking a dynamic and passionate Guest Experience & Loyalty Manager to join Novotel Queenstown Lakeside team. As the face of the property and the Brand and Loyalty Ambassador, you will be at the forefront of curating exceptional guest experiences and ensuring the highest level of guest satisfaction. Your role will involve managing VIP guest interactions, driving loyalty, and working collaboratively across departments to elevate service standards throughout the hotel.

Key Responsibilities:

  • Curate extraordinary guest experiences, focusing on VIPs, long stay, high-spend, and loyalty guests.
  • Maintain exceptional  response rate to guest reviews on all platforms, addressing concerns with a proactive approach.
  • Coordinate and assist with special requests, ensuring smooth transitions for VIPs, loyalty members, and guests celebrating special occasions.
  • Support the delivery of quality service by communicating operational requirements and policies to all departments.
  • Lead action plans for improvement based on feedback (TrustYou, CEO, online reviews).
  • Organize and participate in VIP networking functions for the loyalty guest.
  • Focus on loyalty and brand representation, ensuring all guests are welcomed and recognized in line with brand standards.
  • Empower and motivate team members, ensuring a positive work environment aligned with Accor values and Heartist principles.

 

Qualifications

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Duty Manager

Job for: Locals

Join us at Accor, where life pulses with passion!​ As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​ By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​ You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​ Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart,​ Join us […]

India

Réceptionniste tournant

Job for: Locals

Nous recherchons pour notre hôtel Ibis Budget Paris Porte de Bercy à Charenton-le-Pont un Réceptionniste Tournant SOIR/NUIT  , en CDI 39/semaines.    Le rythme de travail sera de 4nuits/1soir par semaine ●       Vous assurez un accueil personnalisé et chaleureux, le bien-être des clients est toujours votre priorité ●       Vous faites le lien avec les différents départements de l’hôtel selon les demandes clients, […]

France

1er(e) de réception

Job for: Locals

L´hôtel ibis Issy-les-Moulineaux “Val de Seine” se situe à proximité de la Seine Musicale, l’île de St Germain et Paris Expo Porte de Versailles. Il dispose de 164 chambres confortables et climatisées avec Wifi gratuit, d’un restaurant ouvert pour le déjeuner et le diner, de 4 salles de séminaires et d’un parking privé. Rejoindre nos […]

France

Anfitrião(a) de Hospedagem

Job for: Locals

Somos uma empresa que valoriza o trabalho em equipe, pois através da colaboração podemos aprender e conquistar os melhores resultados. Acolhemos e valorizamos ideias para transformar positivamente nossas realidades. Nosso compromisso com a Diversidade & Inclusão: Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades […]

Brazil

Guest Services Manager

Job for: Locals

our team and working environment: Austin’s largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States. Why work […]

United States