Residences Lounge Manager

Come and join us in bringing the Raffles experience to London

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses.

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

Your role will be working within the residential lounges at The OWO Residences by Raffles.

Working with the Residential Lounge team to offer a luxurious and high level of service and interaction within the lounge and residents department, including daily set up and service. The role involves the ability to pre-empt and deliver a luxurious and high-quality level of service to residences whilst managing delivery and service targets.

You will work in close contact with the hotel’s F&B department and residential concierge to ensure a smooth and consistent service, surpassing resident expectations.

RESPONSIBILITIES 

Operation

• Ensuring a high level of resident experience and service when in the lounge and residential areas.
• Communication with staff, residents and guests in a friendly and professional manner.
• Building and developing good relationships including problem solving and complaint handling.
• Managing time sensitive targets.
• Working closely with other departments across the Hotel.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned

Leadership

• To support the team and assist with trouble shooting and resolving client and guest challenges as needed.
• To strive for high standards across the department and to suggest and implement improvements where needed.

Health and Safety

https://careers.accor.com/global/en/job/residences-lounge-manager-in-raffles-london-at-the-owo-london-united-kingdom-jid-62247