Night Bellperson

Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.

Night Bellperson
The Night Bellperson will represent Fairmont Palliser by providing excellent guest service and will achieve this by having a complete knowledge of all aspects of the position.  The Night Bellperson will conduct themselves in accordance with the core operating standards of Fairmont Palliser.  This position will be of interest to those who will quickly make a difference to service levels by demonstrating a relentless desire to exceed guest expectations.

• Demonstrate excellent guest service and encourage positive employee relations
• Accountable for remaining productive and efficient while ensuring the highest level of guest satisfaction
• Excellent knowledge and adherence of Fairmont standards
• Answer guest inquiries regarding Calgary and the hotel services and facilities
• Assist guests with all luggage needs
• Ensure the arrival and departure of all tours is a seamless process and competed in a timely, efficient manner
• Responsible for valet services when required
• Responsible for appearance of the hotel lobby to ensure a warm and welcoming guest experience
• Communicate with next shift to ensure smooth transition and completion of duties
• Adherence to all Health & Safety responsibilities as it pertains to hotel emergencies, fire alarms, accidents, security
• Assist guests with Boulevard Level Services in absence of Boulevard Level attendant
• Provide warm, sincere and engaging service that follows the service essentials, ensuring Guests feel valued
• Treat each and every Guest as a unique individual, pershttps://careers.accor.com/global/en/job/night-bellperson-in-fairmont-palliser-calgary-canada-jid-63603