Concierge Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.

What You Will Do
• Provide guests with detailed information, recommendations, and reservations for restaurants, activities, tours, transportation, shopping, and local attractions.
• Assist in coordinating guest requests before, during, and after their stay, ensuring seamless and elevated service.
• Work closely with Front Office, Guest Experience, Residences, and other departments to deliver exceptional service at every touchpoint.
• Handle special occasion arrangements such as anniversaries, birthdays, proposals, and cultural experiences.
• Maintain an up-to-date knowledge of the resort, Red Sea destination, and local partnerships.
• Ensure VIP guests and repeat visitors receive personalized and thoughtful attention.
• Respond promptly to guest inquiries and service requests with professionalism and genuine care.
• Assist with pre-opening tasks such as local vendor research, content development, and Concierge desk setup.

What You Bring
• Previous experience in a Concierge, Front Desk, or Guest Services role at a luxury hotel or resort.
• A passion for hospitality, service, and destination expertise.
• Excellent interpersonal and communication skills.
• Ability to work under pressure in a dynamic, fast-paced environment.
• Pre-opening experience is an advantage.
• Fluency in English is required; Arabic is a strong asset.
• Local candidate.

Knowledge and Skills
• Bachelor’s degree in Hospitality or related field preferred.
• Minimum of 1–2 years of experience in a guest-facing role in a 5-star hotel environment.
• Familiarity with hotel systems.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both verbal and written, in Arabic and English.
• Fluent in English and Arabic, with strong reading, writing, and oral proficiency.

What We Offer
• Competitive salary in a tax-free environment.
• Housing and transportation.
• 30 days of vacation plus public holidays.

https://careers.fourseasons.com/us/en/job/REQ10353798/Concierge-Agent-Four-Seasons-Resort-and-Residences-Red-Sea-Saudi-Arabia