Event Sales & Services Manager

If creating special memories and being part of an exceptional guest experience appeals to you, you may be interested in joining the outstanding team of hospitality professionals at the Fairmont Washington, D.C. Located in Washington’s fashionable West End, the 413-room hotel surrounds you with comfort and luxury and is the ideal environment to foster your career.

Event Sales & Services Manager

Reporting to the Director, Conference Services, the Event Sales & Services Manager is responsible for handling all groups booked by Group Sales that consist of 11 or more guest room peak nights. Conference Services manages the successful planning, coordination, and communication of all conference activities while maximizing revenues and guest satisfaction by working cooperatively with all related hotel departments to ensure the highest level of service for the Fairmont Washington, D.C. guests.

• Consistently offers professional, engaging and friendly service
• Supervises the planning and coordination of meeting, banquet and guest room related activities to ensure that obligations by the hotel and the client are met with satisfaction.  Responsibilities include but are not limited to:
  1. 1. Banquet menu selections
     2. Meeting set-up specifications
     3. Arrival/departure patterns
     4. Outside vendor requirements
     5. Props and decorations for functions
     6. Additional equipment and/or services, if requested
     7. Outlet expectations

• Ensures satisfactory liaison between clients/guests and hotel departments.  Supervises service and overall coordination of all arrangements on BEO’s and resumes.
• Responsible for timely distribution of precise conference requirements to all departments.  BEO’s and resumes are due for the following week by 2:00pm on Tuesdays.
• Conducts pre conference meetings for all groups who request
• Conducts post conference meetings with all clients and e-mails comments to all managers.
• Distributes Meeting Planner Satisfaction Surveys to all clients.
• “Up sells” all department services to include food and beverage, amenities and set ups.  Charges additional meeting room rental for additional meeting space.
• Attends meetings to review additional meeting space requested by clients when more than 30 days out.
• Works closely with Group Rooms Coordinator to ensure all sleeping room needs are being met. Monitors cut-off, pick up, attrition, and VIP’s.
• https://careers.accor.com/global/en/job/event-sales-and-services-manager-in-fairmont-washington-d-c-georgetown-washington-unit-jid-63888