Director of Front Office

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Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

Reporting to the Director of Rooms, the Director of Front Office is responsible for meeting & exceeding the needs of our three constituents: Colleagues, Owners, and Guests through the smooth and efficient operation and profitability of the Front Office and related departments.

RESPONSIBILITIES:

• Oversee operations of the following departments: Guest Reception, Royal Service (PBX), VIP Services/Rooms Controller, Concierge, Guest Experience and Guest Services.
• Establish and maintain a good working relationship between the hotel and local community affairs.
• Maintain standards of conduct and appearance as outlined in hotel policies.
• Participate in communication meetings within all related departments to front office
• Adhere to the code of business conduct
• Ensure managers from the Front Office have adequate training and career development to ensure solid succession planning
• Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction
• Oversee hiring, training and performance management of all Front Office Colleagues
• Ensure all guest comments and complaints relating to the Front Office departments are responded to and properly followed-up per company policy
• https://careers.accor.com/global/en/job/director-of-front-office-in-the-plaza-a-fairmont-managed-hotel-new-york-united-jid-64057