Guest Recognition Specialist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.”

Be Part of Something Truly Special! Join the Four Seasons Cabo San Lucas at Cabo Del Sol team as a Guest Recognition Specialist. This expansive property will feature 96 beautifully decorated rooms and 61 residences, located in the “tourist corridor” between Cabo San Lucas and San José del Cabo, perched atop the stunning Baja California Sur with breathtaking views of the sea where the Sea of Cortez meets the Pacific Ocean. The facilities will include three restaurants, three resort pools, an outdoor gym, Spa & Spa Garden, and an event room in the clubhouse.

Be Yourself

The GRS is responsible for guest profile management both on property and globally, focusing on three key areas: profile management, pre-arrival preparation, and data privacy. Through careful auditing and updating of guest information, the GRS ensures that all departments have accurate, relevant, and timely data to deliver personalized service.

This role works closely with Reservations, Front Office, and Guest Relations and Concierge teams to ensure all arrivals are properly reviewed and that guest histories, preferences, and special requirements are captured and communicated according to Four Seasons standards.

Knowledge and Skills

• Experience: Minimum 2 years in luxury hospitality service.
• Strong attention to detail, organizational skills, and the ability to work collaboratively across departments.
• Proven experience with guest profile management in Golden, Opera, or similar hospitality systems is essential.
• Fluency in spoken and written English,
• Excellent communication skills, and discretion in handling confidential guest data are required.
• Prior experience in Reservations or Front Office is preferred

Responsibilities

• Review same-day arrivals throughout the shift using the Golden Dashboard in KEY to identify any arrival not previously captured.
• https://careers.fourseasons.com/us/en/job/REQ10355348/Guest-Recognition-Specialist