Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
https://careers.marriott.com/reservations-executive/job/953DADC1931D976DACBE73E48FB99972
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Guest Service Agent to join the team! Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world’s best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. […]
JOB DESCRIPTION The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Guest Service Agent to join the team! Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world’s best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and […]
JOB DESCRIPTION Stay inspired by joining the stunning Conrad hotel located in the heart of urban DC as a Front Office Manager! Opened in 2019, this stylish and sophisticated property brings a new standard of luxury to DC with 360 rooms, 32,000 square feet of banquet space, and 5 food and beverage outlets including a restaurant by celebrity Chefs Bryan […]
JOB DESCRIPTION The team at the Hilton Cabana Miami Beach Resort is searching for a talented Front Office Manager to join their team. Overlooking the Atlantic Ocean, Hilton Cabana Miami Beach Resorts offers direct access to the beach and the nine-mile Miami Beachwalk. Lincoln Road’s shopping and dining and Miami Beach Convention Center are within four miles. […]
Subscribe to Hospitality Jobs newsletter to get the latest hospitality news around the world.
