Senior Event Manager

JOB DESCRIPTION

The DoubleTree Suites by Hilton Boston Cambridge is looking for their next Senior Event Manager.

Located half a mile from Harvard Business School, this hotel features 267 total guest rooms and 2,037 square feet of meeting space with their largest space at 925 square feet.

Our ideal candidate will have a minimum of 2 years of hotel experience, preferably in event management or group sales. We require a flexible work schedule, including evenings and weekends, based on group event needs. The candidate must demonstrate skills and ability to manage group events with attention to detail to execute them successfully.

Shift Pattern: Typical office hours of 8:30AM – 5:00 PM with required flexibility to adjust schedules for early mornings or late evenings on all days based on assigned groups.

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events.  This position primarily handles complex events.  You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.  Serve as the event planner’s primary contact following turnover on property and is responsible for his/her experience.  May support and act on the behalf of the Director of Catering and Events.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• Organize, plan and prioritize your duties by developing plans and goals.
  • Timely communication to internal and external clients via telephone, email, written documents or in person.
  •  Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
  •  Demonstrate knowledge of job systems, products, systems, and processes.
  •  Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
  •  Selling and influencing both internal and external clients.
  • Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
  • Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
  • Participate in customer site inspections and assist with the sales process as necessary.
  •  Other duties as necessary based on business needs.
  • Regular attendance.

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