Additional Information: This hotel is owned and operated by an independent franchisee, Burloak Hospitality Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Opened in December 2018, the Courtyard by Marriott Burlington is looking for energetic full time Guest Services Associates to join our team. The hotel features 135 guestrooms and suites, with 1800 sq. ft of flexible meeting space, indoor salt-water pool, state-of-the-art fitness centre and on-site Bistro Restaurant & Lounge.
As a Guest Services Associate, you are often the first point of contact and the first impression for our guests. Your warm personality and work ethic will reflect how our guests perceive the hotel as they begin and end their stay. If you are someone who wants to be part of something bigger, to be connected by our culture and driven by a passion to help others succeed, we encourage you to explore a hotel career with Courtyard by Marriott.
Responsibilities
-Ensures guest satisfaction by dealing with guests in a pleasant, courteous, and professional manner, answering any questions and following up on requests and problems promptly
-Responsible for maximizing the selling, up-selling and cross selling hotel rooms by turning prospect clients into hotel guests
-Efficiently handle any function of the front office from the reception, to guest accounting, reservations, telephones, and guest check in and out, in accordance with hotel policies and procedures
-Maximize hotel’s revenue and occupancy by turning prospect callers and clients into hotel guests
-Accurately registers all guests arriving at the hotel in compliance with the credit and identification policy
-Operates the front office computer systems, posts all guest charges and payments incurred during the shift and balances shift totals with backup documents
-Maintains cashier float as supplied, provides currency exchange for guests, and prepares cash deposits
-Attends scheduled staff meetings, training, and orientation sessions
-Maintain communications with all departments in order to deal with early check-ins, late check-outs, day rooms, unexpected departures, stay-overs, and room changes (as necessary
https://careers.marriott.com/guest-service-agent/job/CB6A58D623880E949B9B166D99B24BBF
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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