In Room Dining Coordinator

JOB DESCRIPTION

Waldorf Astoria is looking for a Full Time- In Room Dining Coordinator to join the team in Chicago’s Gold Coast!

Recognized as one of the Best Hotels in the World and in Chicago with the Top Hotel Spa in the U.S., the AAA-Five-Diamond, Forbes 4-Star Waldorf Astoria Chicago is nestled in the prestigious Gold Coast neighborhood among the famed Oak Street retailers and beach, Rush Street restaurants and nightlife, and The Magnificent Mile. Reminiscent of the grand Parisian hotels of the 1920s, this luxury hotel features 215 rooms, over 5,000 square feet of meeting space and 4 food and beverage outlets. This includes a restaurant, 2 bars, and in-room dining.

Classification: Full-Time

Shift: Various – must be available to weekdays, weekends, and holidays

Pay Rate: $25.90 per hour

What will I be doing?

As an In Room Dining Coordinator, you would be responsible for answering telephones and taking guest food and beverage orders in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Answer Room Service telephones and respond to guest requests in a timely, friendly and efficient manner
• Ensure knowledge of menu, including, but not limited to, restaurant promotions, specials, how menu items are prepared, etc.
• Upsell food and beverage items including, but not limited to, sides, dessert, beverages and special promotion items
• Take guest food and beverage orders and input orders in appropriate point-of-sale system
• Reconcile check upon delivery of order including, but not limited to, verifying check totals, gratuity disbursement and managing the cash drawer and house bank in accordance with established accounting guidelines

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• https://jobs.hilton.com/apac/en/job/HOT0BWFW/In-Room-Dining-Coordinator-Full-Time-Waldorf-Astoria-Chicago