Front Office Manager

Located in the world renowned wine region of Barossa Valley, the Novotel Barossa Valley Resort is nestled amongst the vines of Jacob’s Creek and the Barossa Valley ranges it is easy to be immersed in the beautiful regional setting. The Resort offers 140 beautifully appointed guest rooms, a variety of food and beverage options and the largest conference and events space in regional South Australia

Whilst living and working in this picturesque region you can explore the many vineyards, Cellar Doors, take a hot air Balloon ride, take long bush walks, have a hit of golf or indulge in some relaxation at Endota Day Spa.

We are ‘relentlessly guest obsessed’ at AccorHotels and everything we do at the Resort, we do to assist our guests feel welcome and valued, ensuring they have an unforgettable experience.

Are you a passionate and experienced hospitality leader looking for your next opportunity in a world-class destination? Join us at Novotel Barossa Valley Resort for a 12-month maternity leave contract as Front Office Manager and lead our dedicated team in delivering unforgettable guest experiences.

What you’ll be doing:

As Front Office Manager, you’ll take the lead in managing the day-to-day operations of our Front Office team. You’ll ensure smooth, efficient service delivery while maintaining brand standards, driving financial performance, and fostering a welcoming environment for guests and team members alike.

Key responsibilities include:

• Overseeing the daily Front Office operations with a focus on guest satisfaction and team support
• Managing night audit accuracy in collaboration with our Financial Controller
• Preparing forecasts and monthly reports to track key performance indicators
• Ensuring public areas meet cleanliness and presentation standards
• Liaising with Housekeeping and Reservations to maintain quality and efficiency
• Leading by example and embodying the Accor Heartist values
• Supporting VIP guests and managing group requirements with care and precision

What we’re looking for:

• Previous leadership experience in a Front Office role within a hotel environment
• Strong organisational and communication skills
• A guest-first mindset with a passion for hospitality
• Proven ability to drive team performance and financial results
• Experience with hotel systems and reporting
• A collaborative, positive approach and commitment to excellence

What’s in it for you:

• The opportunity to lead a vibrant, supportive team https://careers.accor.com/global/en/job/front-office-manager-12-month-parental-leave-cover-in-novotel-b