Reservation Sales Consultant

Join us at the Accor Global Reservation Centre where you can experience daily growth, meaningful work, and a welcoming culture! For 30 years we’ve been a presence in Moncton, proud to be an employer of choice, renowned for our community contributions and dedication to creating memorable luxury experiences for our guests. Pioneering the art of responsible hospitality, connecting cultures with heartfelt care, we challenge norms, ensuring growth aligned with our commitments. We deliver service that honors diversity and meaningful connections.

What You’ll be Doing:

• Engage with Guests: Answer inbound calls in an unscripted, conversational manner while assisting with room and suite reservations for our luxury brands around the world, including iconic properties like the Fairmont Banff Springs, Fairmont Le Château Frontenac, the Sofitel Montréal, and many others
• Create Memorable Experiences: Guide your guests in choosing their ideal room and package, turning their moments into lasting memories with your sales expertise and personalized recommendations
• Use Your Creativity: As an Accor Heartist® (Heart + Artist), you’ll bring warmth and creativity to every conversation, personalizing your offers to provide your guests with unique and authentic experiences while infusing our hospitality with creativity and passion
• Support Our Commitments: Uphold our standards of sustainability and ethical hospitality by embodying our values in every interaction
• Pioneering a new and innovative approach to hospitality

What’s In It for You:

Going beyond service standards and traditional employee value propositions, we provide personalized attention, welcoming atmospheres, and proactive wellbeing initiatives

• $21.13 hourly, which includes a $1.50 hourly premium for French language skills
• $19.63 hourly for English only
• Earn an additional $1.00 per hour shift premium for hours worked after midnight
• 4 weeks’ paid vacation, 13 paid statutory holidays, fully paid training, the position features a rotating work schedule, providing periodic weekends off
• Remote Work Flexibility: After successfully completing a 4-week, fully paid, and personalized onsite training program in Moncton (conducted in a small group setting), you will enjoy the flexibility and convenience of working remotely from home
• Comprehensive Benefits: Medical and dental coverage is provided for you and your family, with all premiums paid by the company and a company matching pension plan of up to 5%
• Annual wellness subsidy of $300 to invest in your well-being
• Travel Discounts: Enjoy exclusive, discounted rates at our iconic Accor luxury hotels around the world
• Work in an environment that prioritizes genuine care

What You Need to Be Successful: 

https://careers.accor.com/global/en/job/luxury-reservation-sales-consultant-in-frs-global-reservation-center-moncton-canada-jid-68096