Director of Hotel Operations

The Director of Hotel Operations for Hilton Cleveland Downtown is responsible for assisting the General Manager in managing daily hotel operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As the Director of Hotel Operations, you would be responsible for assisting the General Manager in managing daily hotel operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage daily hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and standards, coordinating capital improvements and property improvement plans, responding to guests inquiries and resolving concerns, and meeting participation and facilitation
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Implement and manage hotel’s daily quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques and problem resolution and measuring satisfaction
• Monitor and develop team member performance, particularly department heads and managers, to include, but not limited to, providing supervision, providing professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members

What are we looking for?

https://jobs.hilton.com/apac/en/job/HOT0C0OF/Director-of-Hotel-Operations-Hilton-Cleveland-Downtown