Night Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
contact@hospitalityjobsvacancies.com

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Night Guest Service Agent

Job Description

We’re looking for a reliable and customer-focused Night Guest Service Agent to join our team at Oaks Melbourne on Market Hotel. This full-time position is responsible for providing exceptional service during overnight shifts, ensuring guests have a safe, seamless, and enjoyable stay.

Key responsibilities:

  • Manage check-ins, check-outs, and guest enquiries during night shifts
  • Handle guest requests, complaints, and emergencies with professionalism
  • Monitor hotel security and safety, ensuring a secure environment for guests and staff
  • Maintain accurate night audit and reporting procedures
  • Assist with administrative duties and reservations as required
  • Collaborate with the front office team to ensure smooth operations

Qualifications

 

What we’re looking for:

  • Previous front office or customer service experience (hospitality preferred)
  • Strong problem-solving skills and ability to work independently
  • Excellent communication and interpersonal skills
  • Professional, friendly, and guest-focused approach
  • Ability to work overnight shifts, including weekends and public holidays
  • Knowledge of hotel PMS systems (Opera experience an advantage)

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

  • Career GrowthLearning and development programs to boost your career.
  • Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
  • Global PerksInternational accommodation discounts across our hotel brands.
  • Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
  • Experiences: Discounted entertainment and activities.
  • Banking and InsuranceExclusive health insurance offers and workplace banking benefits.
  • Generous Leave: Parental and birthday leave.
  • Wellness Boost: EAP and tailored wellness support

https://jobs.smartrecruiters.com/MinorInternational/744000087027535-night-guest-service-agent-?trid=89334b4a-13c4-4bd2-bbae-d30c41ecede8

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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