Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Guest Service Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

The city’s newest skyscraper located in the heart of the back bay. A cutting-edge 61-storey skyscraper in the heart of Back Bay, Four Seasons Hotel One Dalton Street, Boston is vibrant, modern and stylish. Stay with us to experience a new kind of urban chic, complete with a stunning Wellness Floor and the world-renowned Japanese izakaya-inspired restaurant, Zuma.

 

 

Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston’s glass skyscraper soars above the city as the third tallest building in Boston. The Hotel’s 215 spacious guest rooms and suites feature floor-to-ceiling windows with views across the city. Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One + One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston’s best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod.

 

The Opportunity:

Four Seasons Hotel One Dalton Street, Boston is currently looking for a Guest Service Agent.

 

Basic Purpose: 

Welcome and register hotel guests explaining the accommodations and establishing credit or method of payment.  Check guest out of the hotel, preparing and explaining the bill.  Respond to a wide variety of guest requests by accurately assessing their needs adding personal recommendations and touches to achieve maximum customer satisfaction while conforming with all Four Seasons’ policies. Comply with any additional requests that may arise pertaining to Guest Service Attendant duties.

 

Essential function of the job:

  •  Check in guest in an efficient and friendly manner, using guest name whenever possible.
  • Assure that guest is assigned type of room requested and the correct rate is charged.
  • Arrange for luggage to be delivered to guest room and issues correct keys to the guest.
  • Check out guest at end of stay and ascertain guest satisfaction.
  • Collect keys, posts late charges and presents bill upon check out
  • Settle bill accurately through credit card or cash transaction.
  • Maintain a balanced bank assigned by the hotel.
  • Email the guest regarding any late charges processed to their account after their check-out (when proper email is available).
  • Make change, cashes checks, exchanges foreign currency.
  • Reconcile all transactions at the close of each shift and to cash out.
  • Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

 

Knowledge and Skills:

  • High School Degree preferred
  • 2 Years in a front desk role or 2 years’ luxury customer service experience necessary.
  • Ability to read, write and English.

 

Visa Requirements:

Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.

 

Some Benefits Four Season Employees enjoy:

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Front Office Manager

Job for: Locals

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​ By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​ You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​ Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart,​ Join us and become a Heartist®.   Job Description […]

United Kingdom

Guest Service Agent

Job for: Locals

“Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, […]

Egypt

Reservations Manager

Job for: Locals

We are looking for a Reservations Manager, who will be responsible for the following: Direct, guide and train the Reservations team members on their core duties. Achieving Reservation KPI for ALL membership enrollment. Coach, motivate or discipline ambassador when necessary to achieve a successful and positive team environment Focus on and assist in driving LQA, including reporting, […]

India

Front Office Manager

Job for: Locals

l’Hotel Giacomo Morra di recente apertura, nasce dal sapiente recupero di un hotel storico della città di Alba fondato dall’omonimo Giacomo Morra ad inizio ‘900. A pochi metri da Piazza Michele Ferrero e da Via Vittorio Emanuele, offre un mix unico di stile e design contemporaneo nel cuore della città. Ogni soggiorno diventa un’esperienza da […]

Italy

Assistant Night Manager

Job for: Locals

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, […]

Australia

Add Your Heading Text Here