Guest Relations Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Relations Manager

JOB DESCRIPTION

About Hilton Melbourne Little Queen Street

Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This newly opened hotel is located in the heart of the CBD, and features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting & event spaces.


About the role

Leading the way with your passion for hospitality and customer service you will be responsible for mentoring and coaching the team of Front Office Guest Service Agents. You will also manage the shift, ensuring check-in, check-out and related services are provided to guests with exceptional service.  Reporting to the Front Office Manager, you will enjoy working as part of a team in a fast-paced environment, on a rotating shift basis. Your daily duties will include:

  • Assisting the Front Office Manager with the management and support of daily Front Office Operations
  • Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded
  • Handle guest requests, inquiries and complaints promptly
  • Handle any management issues or emergencies that arise, record and resolve as necessary
  • Assisting with Maintenance and Housekeeping related concerns outside business hours
  • Assisting with Reservations quality checks and inventory management
  • Maximise sales revenues through up-selling and marketing programs within the department
  • Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
  • https://jobs.hilton.com/apac/en/job/HOT0BKR8/Guest-Relations-Manager

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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