Duty Management Trainee

Park Inn by Radisson Amsterdam City West,a vibrant and colourful hotel and Amsterdam Congress Center, featuring 476 rooms and 20 meeting rooms conveniently located next to Amsterdam Sloterdijk train station and easily reachable for both guests and team members by car and public transport. The hotel is designed by the renowned designer Karim Rashid. The hotel is part of the VEN complex, meaning it shares the building with Holland Casino, LimeHome apartments, World of Karaoke and Restaurant Azura. Join our team and be part of a workplace where we blend fun, informality, and the rich diversity of our international teams.

Calling all hospitality superheroes!

Join us as a Duty Management Trainee at Park Inn by Radisson Amsterdam City West!

• Are you ready for a dynamic, varied internship where no two days are the same?
• Do you love being the go-to person who keeps everything running smoothly?
• Can you turn challenges into solutions and make sure our guests leave with a smile (and maybe even a “WOW”)?

If you say Yes I can! Then we want to hear from you!

What’s in it for you?

• A monthly internship allowance of €750 for a full-time internship.
• Complimentary daily meal in our canteen.
• Guidance from experienced managers to help you grow as a hospitality professional
• Potential for continued employment with Radisson Hotel Group after your internship.
• Access to learning and development opportunities through Radisson Academy.
• Staff activities such as the annual staff party, summer event, departmental outing, and many more social activities;
• “Weet waar je werkt” in-house experience, allowing you to enjoy a stay as a guest in the hotel.
• Access to the employee discount platform Benefits at Work which offers exceptional rates on products and services from renowned brands and popular amusement parks;
• Staff discount on stays and F&B at Radisson Hotel Group worldwide, not only for yourself but also for family and friends.
• 50% Discount on Food & Beverage: Enjoy half-off on dining experiences at the Radisson Blu and Park Inn by Radisson hotels throughout the Netherlands.

Essential ingredients:

• You are currently enrolled in a hotel/hospitality management program or a related HBO-level course.
• Excellent communication skills: especially in English, and a great addition if you also speak an extra language!
• Flexibility to work morning and evening shifts, including weekends and public holidays;

You will learn to:

• Assist the Managers on Duty with daily operations.
• Address guests in a professional and hospitable manner, answering questions, providing information and giving recommendations on what to do in Amsterdam.
• Act as the first point of contact for guests and departments in case of incidents, handling complaints, resolving issues, or urgent matters
• Listen carefully to guests, resolving issues, and adding that extra touch to create memorable moments.
• Manage Guest Relations activities, including overseeing responses on our guest experience platform, ReviewPro.
• Know the procedures of the Front Office and Food & Beverage departments and ensure they are followed seamlessly.
• Facilitate smooth communication between all departments to elevate the guest experience.
• Conduct quality checks in public areas and guest rooms to ensure cleanliness and safety.
• Contribute to the improvement of the departments by giving suggestions to the head of department on current processes and procedures.
• Work on various projects and execute tasks that will help you grow into a well-rounded hotel professional.

https://radissoncareers.com/job/duty-management-trainee-in-amsterdam-netherlands-jid-31997