Cluster Revenue Manager

Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Are you ready to turn numbers into narratives and transform revenue management into an art form? Join Radisson Hotel & Convention Centre Johannesburg OR Tambo, where we don’t just crunch numbers; we turn data into delightful tales of success.

Our people are at the core of our success. Your role guarantees variety and excitement every day. At RHG, we cherish your entrepreneurial spirit, collaborative nature. We foster an inclusive and supportive culture where, together, we ensure that every moment is truly meaningful. Embrace your uniqueness as an individual in our team and explore the exciting growth opportunities we have for you and the chance to create memorable moments.

We are currently seeking a Revenue Manager to join our vibrant team. At Radisson Hotel & Convention Centre Johannesburg, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As a Revenue Manager, you bring a high level of strategic acumen, a goal-driven approach, and a deep commitment to optimizing revenue streams to our dynamic Revenue Management Team. Your expertise and passion for maximizing profitability will be invaluable in steering our revenue strategies to new heights.

• Supports the smooth running of the revenue management department, where all aspects of the hotel’s reservations and meeting & events enquiries are managed and handled.
• Works proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
• Develops and implements strategies where key revenue management metrics are identified, communicated and delivered.
• Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance.
• Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Builds and maintains effective working relationships with all key stakeholders Reviews and scrutinizes the business performance, providing recommendations that will drive financial performance.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
• INVENTORY MANAGEMENT
• Maintain accurate levels of inventory, based on forecasted demand
• Uses effective restriction methods in periods of high demand
• Setting Yield controls in the PMS / CRS systems based on the forecasted demand in order to ensure maximum revenue potential and RPP performance in conjunction with the hotels’ overall performance objectives
• Uses effective space-release policies to maximise rooms revenue
• Reviews hotel data and online systems
• Ensures all rates are loaded in all systems
• Ensures parallel pricing and inventory is maintained between the hotel and other distribution channels
• Ensures group inventory cut-off dates are managed in line with contract and demand
• Implements black-out dates and reviews frequently to see if adjustments are needed
• PRICING AND POSITIONING
• Ensures a correct rate positioning in each segment and for each season
• Tracks and monitors price sensitivity
• Ensures a continuous analysis of the competitor’s rates in each segment and presents at least quarterly during the revenue meeting
• Uses all tools available to ensure correct pricing information
• Ensures RFP requests are handled in a timely manner
• Ensures maximum RevPar penetration
• Develops and reviews an annual transient and group pricing policy
• Develop and Review a demand & city events calendar and on quarterly basis in cooperation with Director of Sales &  Marketing-Review and discuss during Revenue Meeting
• MARKET INTELLIGENCE
• Keeps an up-to-date knowledge of all main competitors
• Monitors of competitor pricing / strategies and gathering and analysing of market intelligence through the use of systems available
• Reviews key demand periods to maximise RevPar and profits through effective consideration of cost of sales
• Key contact for all E-Commerce partners and Web Registry is current and all contracts are in line with current RHG policies
• Has an up-to-date knowledge of the marketplace/demand generators
•          Companies leaving and entering the market

  Special projects

  City events

  National events

  REVENUE ANALYSIS AND TRACKING

• Conducts weekly Revenue Management meetings
• Ensures accurate reporting for accurate analysis on market segmentation, production tracking and monitoring, displacement analysis, demand analysis per segment and RevPar Penetration
• Reviews end of month room statistics reports and provides critical analysis on performance versus forecasts and results of implemented strategies
• Provides comments on the hotels’ financial and market performance on a timely basis to the General Manager and other members of the hotel’s revenue team
• Prepares all weekly, monthly, 3 monthly forecasts and budgets
• Ensure effective and accurate usage of Revenue Management tools
• Maintains historical data on evens and performance on any promotions during these demand generating events
• REVENUE IMPROVEMENT
• Utilizes up-selling techniques at all times to maximise revenue
• Focus on call conversions
• Effective incentive scheme for agents in place
• RESERVATIONS and MEETING AND EVENTS DEPARTMENT
• Manages and leads the reservations and Meeting and Events department
• Ensures that all telephone standards are adhered to
• Ensures that all enquiries and requests are handled in a timely manner and fashion
• Ensures all daily tasks are completed by the team and gives support if required
• Identifies and addresses training needs to the department
• Supervises that all contracts and other paperwork are signed for group bookings
• Checks that billing instructions are correct and adhered to as per internal SOP
• Ensures that relevant credit checks have been completed for new and existing companies and discussed with Financial Controller
• Offers rates to the Meeting & Events Sales Executive for 24h and other packages
• Assists the Meeting & Events department where required
• Ensures revenue is maximised and optimised at every opportunity by the reservations team
• LAWS, REGULATIONS AND POLICIES
• Follows all applicable laws, and corporate standards and guidelines especially with regards to Health & Safety and security of employees and guests
• Ensures hotel compliance with Rezidor / Brand Pricing and E-Commerce policies
•  

  HUMAN RESOURCES MANAGEMENT

• Screens, interviews and selects potential team members and supervisors for the department
• To train and coach members of the department in the Call standards and all new procedures and share new information and ensures proper documentation
• Develops and recommends appropriate training to meet guest needs
• Manages, leads and motivates the reservations team
• Identifies and addresses training needs
• Strives to reduce sick-leave and turnover within the departments
• Strives to reduce work related accidents within the departments
• Ensure that staff is delivering Yes I Can Service and arrange refresher training where necessary
• Identifies employees with potential for promotion and / or transfer and makes appropriate development plans for him or her together with the HR Manager
• Ensure all staff attend inter-departmental meetings as required, and to encourage staff to voice ideas and opinions that may be helpful to the hotel or department
•  

  RESPONSIBLE BUSINESS

• Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities
• Promotes the Responsible Business programme to guests at all times
• Is actively involved in finding ways of reducing waste and minimizing energy usage
• HEALTH AND SAFETY
• Ensure that all potential and real hazards are reported and reduced immediately
• Fully understands the hotel’s fire, emergency and bomb procedures
• Ensures the safety of people and property within the premises by applying hotel regulations and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening
• Maintains the highest standards of personal hygiene, dress, uniform, appearance and body language and conduct
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  MISCELLANEOUS

• Attends meetings as requested by the GM
• Holds weekly Revenue meetings
• Identifies training needs in the departments and conducts training as required or arranges accordingly in cooperation with HR manager
• Ensures pro-active communication between the Sales team, M&E team and Reservations / Front Office team of all revenue related issues
• Control commission statistics for Travel Agents and to ensure accurate tracking of these
• Ensures the correct follow up of unconfirmed bookings and non-arrivals to maximise revenue
• Continuously seeks to endeavour and improve the hotel’s efficient operation, and knowledge of own job function
• Ensures all requests and correspondence are dealt with in a timely and accurate manner
• Attends any property/city meetings that are relevant to the position

• Proven experience in revenue management with excellent problem-solving capabilities.
• Excellent managerial skills with a hands-on approach and lead-by-example work style.
• Commitment to exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions, offering advice and recommendations.
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy

https://radissoncareers.com/job/cluster-revenue-manager-in-johannesburg-south-africa-jid-32212