Valet Attendant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.

Preferred Qualifications and Skills

• Greets guests who arrive by private car and assists guests descending from cars. Issues appropriate valet parking ticket, as well as explain parking procedure and price when Door Staff is unavailable.
• Greets guests and escorts them to their rooms.  Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive.  Maintains proper records of deliveries and pick-ups.
• Assesses any damage to vehicle when Doorman is not available.  Clearly notes any damage on claim ticket along with location of vehicle when parked. Deposits key and ticket with Valet Cashier.
• Drives car to hotel or local garage, adhering to all traffic regulations, and speed limits, using caution not to damage the vehicle being driven and other vehicles in the vicinity.  Yields to pedestrians.
• Provides guests with directions, recommendations, and information about the city and its attractions. Hails taxis as needed.
• Retrieves car for guests in a swift and safe manner.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Greets all guests passing through lobby and offers them assistance.
• Works harmoniously and professionally with co-workers and supervisors.
• Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest.
• Performs errands for guests and the hotel that may require local travel off of the hotel property. Additionally, provides house car services for guest use to and from hotel within a 3 mile radius

Education:        High School diploma

Experience:      Previous Bell/Valet experience in a hotel environment preferred

https://careers.fourseasons.com/us/en/job/REQ10358538/Full-Time-Bell-Valet-Attendant