Server

Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.

Server, Hawthorn Dining Room & Bar

As a Server at Hawthorn Dining Room & Bar, located within our luxury hotel, Fairmont Palliser, you will embody the highest standards of hospitality. With polished professionalism, genuine warmth, and an expert understanding of our meticulously curated menu and beverage offerings, you will deliver intuitive, elevated service that transforms every dining experience into a lasting memory. Your attention to detail and anticipation of guest needs will reflect the exceptional quality and elegance synonymous with our brand.

Reporting to the Restaurant General Manager, responsibilities and essential job functions include but are not limited to the following:

• Warmly welcome guests with genuine hospitality and a polished demeanor, setting the tone for an exceptional dining experience that consistently exceeds expectations.
• Adhere to all restaurant and hotel policies, including LQA standards and Sequence of Service protocols, ensuring every touchpoint meets luxury service benchmarks.
• Demonstrate proficiency in tableside service techniques, such as saucing, carving, and finishing, with grace and precision.
• Ensure compliance with liquor laws, practicing responsible alcohol service in accordance with regulations and hotel policy.
• Maintain in-depth knowledge of all food and beverage offerings, including pairings, seasonal promotions, and local sourcing, to engage and educate guests with confidence.
• Accurately record, communicate, and serve all guest orders in a professional and timely manner, collaborating closely with colleagues and culinary teams.
• Support the bar team as needed by handling glassware efficiently and discreetly, reinforcing seamless service throughout the venue.
• Create meaningful, heartfelt guest moments through proactive quality checks and prompt resolution of feedback, ensuring no guest leaves unsatisfied.
• Participate in ongoing training and assessments to maintain expert-level knowledge of all menu offerings, including food, wine, cocktails, spirits, and beer, ensuring confident and accurate guest engagement at all times.
• Uphold a safe, clean, and compliant work environment, strictly following all Health & Safety guidelines and protocols.
• Exhibit scheduling flexibility and availability to meet business demands, including weekends and holidays, as determined by seniority.
•  Execute any additional duties as assigned by the Restaurant General Manager or their designate, with professionalism and enthusiasm.
• https://careers.accor.com/global/en/job/server-hawthorn-dining-room-and-bar-in-fairmont-palliser-calgary-canada-jid-72839