Guest Experience Agent

Along the illustrious Chapel Street, The Olsen Melbourne – Art Series, is a masterpiece in itself, infused with the creations of esteemed Australian landscape artist Dr John Olsen. Offering boutique luxury accommodation including apartment-style studio suites, spacious one and two-bedroom suites,  on-site Spoonbill Restaurant welcoming up to 80 guests daily from breakfast until late, and Two Wrongs Bar that can accommodate up to 100 guests. In Melbourne, you will not be short of things to do in your leisure time! Immerse yourself in the restaurant and bar scene or embark on a short tram ride to the Royal Botanic Gardens, and for a dose of artistic inspiration, explore the captivating National Gallery of Victoria.

Purpose

As a Guest Experience Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests’ entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts
• https://careers.accor.com/global/en/job/guest-experience-agent-in-637-chapel-street-3141-south-yarra-aus-jid-73026