Director of Event Operations

​​​​​Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Hotels & Resorts a truly memorable affair. As Director, Event Operations, you will provide vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service at each group function.

What you will be doing:
Reporting to the Director, Food & Beverage, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Direct and manage all activity related to the Banquet department, ensuring all service standards are followed
• Ensure all functions maintain a first class and positive visual impact; including ambiance, décor and service delivery
• Coach and train the Banquet leadership team in all aspects of the department
• Follow the annual budget and administer it in a fiscally responsible manner
• Ensure all financial reporting is maintained and accurate billing for each banquet meeting is recorded
• Respond to guest concerns and react quickly and professionally
• Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required
• Attend pre-conference meetings with clients to confirm all relevant details are communicated
• Balance operational, administrative and Colleague needs
• Conduct regularly scheduled departmental meetings
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

• Previous leadership experience in food and beverage required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• https://careers.accor.com/global/en/job/director-of-event-operations-in-fairmont-san-francisco-san-francisco-united-states-jid-73414