Reservation Agent

Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world-class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality

Key Responsibilities

Reservations Handling

• Process individual and group reservation requests efficiently and accurately through Opera / Accor systems.
• Respond promptly to inquiries via phone, email, website, or OTA platforms.
• Upsell higher room categories and promote hotel packages to maximize revenue.
• Ensure all bookings are confirmed with complete and accurate guest information.

System & Reporting

• Maintain reservation records and update changes, cancellations, and no-shows.
• Monitor daily arrivals and coordinate with Front Office and Housekeeping teams.
• Prepare and send daily / weekly reservation reports as required.
• Ensure rate parity across all booking channels.

Guest Communication & Service

• Handle special requests (early check-in, late check-out, VIP amenities, etc.).
• Communicate professionally with travel agents, corporate clients, and walk-in guests.
• Resolve booking-related issues or escalate when necessary.
• Maintain confidentiality of guest information in line with data privacy standards.

Coordination & Compliance

• Liaise with Sales, Revenue, and Front Office teams for group bookings or long stays.
• Follow Accor policies, reservation procedures, and brand standards.
• Support in overbooking situations as per hotel revenue strategy.

Qualifications & Skills

https://careers.accor.com/global/en/job/tamayyaz-reservation-agent-saudis-only-in-novotel-riyadh-al-anoud-riyadh-saudi-arabia-jid-71470