Restaurant Manager

Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.

Restaurant Manager, Hawthorn Restaurant & Bar

As Restaurant Manager of Hawthorn Restaurant & Bar in the iconic Fairmont Palliser Hotel, you are responsible for working alongside other Managers and the General Manager in the revitalization of this renovated space by curating a superior guest & colleague experience. You will bring experience in effective leadership, strategic planning and a thirst for innovation and trend-setting. You are relentless in your pursuit of excellence, and long to leave a lasting impression on every guest who visits your restaurant.

Reporting to Hawthorn General Manager, responsibilities and essential job functions include but are not limited to the following:

• Accountable for managing the day-to-day operations of Hawthorn with active presence on the restaurant floor leading your team to deliver service excellence
• Work in supporting the General Manager and Restaurant Chef to execute the smooth and flawless operation of both the Front and Heart of House.
• Work in supporting the General Manager, Restaurant Chef, Head Bartender, and Mixologists to create and maintain all restaurant menus while in keeping with the overall concept
• Constantly drive innovation to redefine the Calgary culinary experience by actively promoting Hawthorn within the community
• Accountable for driving revenue and profit through the development and implementation of strategies, practices and promotions while keeping with the overall concept of the venue
• Actively assist in managing restaurant social media accounts in partnership with the General Manager, Restaurant Chef, and Marketing Team
• Working with the Restaurant Leadership & Marketing Teams, manage online reputation by responding to feedback, comments and/or reviews in a timely and professional manner, addressing any concerns.
• Assist with management of the departmental budget
• Train and lead the team in all aspects of the department to ensure service standards are followed
• Collaborate with other departments to contribute to the overall smooth operation of the hotel

• Minimum of 3 years’ experience as a Restaurant Manager in a dynamic, high-volume setting
• Genuine passion for the Food & Beverage industry, with a commitment to exceeding guest expectations and building the city’s most talented restaurant team
• Previous experience in cocktail curation, bar operations, and beverage costing would be considered a valuable asset
• Demonstrated success in driving revenue and profitability without compromising colleague satisfaction or guest experience
• Proven expertise in menu development, strategic offerings, impactful marketing initiatives, and online reputation management
• Deep understanding of current industry trends paired with a highly creative mindset—we aim to lead, not follow
• Exceptional communication, organizational, and leadership skills
• Strong interpersonal abilities with a proactive approach to problem-solving
• High level of integrity and accountability, with a dedicated work ethic
• Collaborative team player focused on building strong internal relationships and team culture
• https://careers.accor.com/global/en/job/restaurant-manager-hawthorn-restaurant-and-bar-in-fairmont-palliser-calgary-canada-jid-73594