Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
https://careers.marriott.com/lobby-ambassador/job/9A89BA16664EEE2F8102354F1CB91829
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking a FT Front Office Supervisor to join the team! Our luxury hotel offers an unparalleled combination of Southern hospitality, world-class service and historic surroundings. As the centerpiece of the city, the hotel is located near the French Quarter and within walking distance to the city’s most […]
The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Front Office Manager to join the Front Office team! Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world’s best resorts with 780 rooms, 100,000 square feet of banquet space, and […]
Description du poste MANAGEMENT ET ENCADREMENT DE L’EQUIPE DE RECEPTION : Superviser et coordonner l’équipe de réception (réceptionnistes, alternant et réceptionniste de nuit) pour garantir un accueil optimal. Assurer la formation continue et le développement des compétences des collaborateurs. Répartir les tâches et gérer les plannings de l’équipe. Être un véritable leader pour l’équipe, […]
Rattachement hiérarchique : Responsable Revenue Management Hôtels concernés : Novotel Nice Centre Vieux Nice -Ibis styles Nice Centre Gare – Le 1932 Hôtel & Spa Cap D’Antibes MGallery ; Les hôtels font partie du réseau KER Hospitality représentant plus de 60 hôtels franchisés en France et au Portugal. MISSIONS PRINCIPALES : En tant que Revenue Manager Multi-Hôtels, vous êtes en charge […]
Join Our Team at Mantra Charles – Where Hospitality Meets Excellence! Nestled in the heart of Launceston, Tasmania’s vibrant cultural and gastronomic hub, Mantra Charles is more than just a hotel—it’s an experience. Offering a range of accommodation options with hotel rooms, studios and one-bedroom apartments, meeting and event spaces, as well as the best […]
