Assistant Front Office Manager

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

Centrally located in the vibrant Darling Harbour precinct, Novotel Sydney Darling Harbour are flagship hotels within the Accor network. With 525 guest rooms overlooking the stunning harbour and Sydney skyline, our hotels are known for their quality, simplicity, and genuine Heartist® hospitality.

We are seeking an Assistant Front Office Manager to assist in leading the Front Office Team, empowering Heartists, collaborating with operations, creating memorable guest experiences, and driving key performance outcomes.

As Assistant Front Office Manager, you will play a key role in supporting the Front Office Manager in leading Sydney’s largest Accor midscale hotel Front Office teams – including Reception, Guest Experience, Porters/Concierge, Switchboard, and Assistant Managers.

• You’ll help develop and empower our team of Heartists, working collaboratively across departments to deliver exceptional guest experiences and create memorable moments that reflect our brand values.
• Support the Front Office Manager in daily operations and team leadership.
• Provide outstanding guest service, proactively resolving issues with care and professionalism.
• Assist in monitoring and reporting on key performance metrics, driving continuous improvement.
• Contribute to the development and implementation of front office procedures and service standards.
• Partner with the Front Office Manager on loyalty recruitment, projects, and guest experience initiatives across the hotel.
• Foster a welcoming and inclusive environment for both guests and team members, ensuring every interaction is a peak moment.

• Previous experience as an Assistant Manager in a medium-large sized property, demonstrating strong leadership and the ability to train, mentor, and empower a team.
• In-depth knowledge of hotel property management systems, conflict resolution, negotiation skills, and the flexibility to work across various shifts.
• RSA and First Aid certification (or willingness to obtain prior to commencement) to ensure a safe and professional environment for both guests and team members.