Bellperson

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

You represent Fairmont Century Plaza with enthusiasm and pride, providing exceptional service and attention for each guest you encounter. You are energetic and confident, and will encourage your teammates to achieve and be positive while being entrusted with the responsibility of ensuring the best possible experience for your guests at all times in a friendly, courteous, helpful, timely and professional manner.

As Bellperson, you handle the greeting of all guests as they enter and exit the hotel, and assist with the parking of vehicles and the handling of luggage.

What you will be doing:

• Consistently offer professional, friendly, and engaging service
• Assist all guests during and throughout their arrival and departure
• Ensure all deliveries for guests and residences are correctly recorded and delivered to the correct destination in a timely manner i.e. luggage, packages, shoe shines, 3rd party food delivery, etc.
• Assists with arranging transportation as needed for guests
• Put claim checks on all items, i.e., luggage, packages, etc.
• Greet and open any type of doors for guests in the absence of the doorperson
• Escorts guests to appropriate guest rooms when requested
• Conducts room orientations in accordance with hotel standards to explains features of room such as operation of television, telephone, in-room movie system, Mini bar area, etc, in accordance with Fairmont Brand Standards
• Offers information pertaining to available services and facilities of hotel, points of interest and entertainment attractions
• Contacts guests via preferred method in the lobby, dining area, or other parts of property
• Set up and maintain Jogging Station and greets guests as they return with a towel and complimentary water and alert housekeeping when additional supplies are needed
• Maintain cleanliness, safety and order in all of his/her work areas and reports any deficiencies to Supervisor
• Assist in the cleanliness of the lobby and front drive areas at all times
• Coordinates with fellow bell persons to complete any necessary group requests to include drops or other requests made by our group guests
• During the overnight shift, welcome guests by opening car doors and assisting with unloading and loading luggage while greeting them warmly in accordance with Fairmont Brand Standards
• https://careers.accor.com/global/en/job/bellperson-in-fairmont-century-plaza-los-angeles-united-states-jid-74470