Front Office Manager

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Front Office Manager to join the Front Office team!  

Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world’s best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.  

In this role, you will oversee front office operations during the evening shift 6pm to 3am.

The ideal candidate must be an exceptional leader with a passion for leading and mentoring a team.

Want to learn more? Hotel Website, Facebook, Instagram, YouTube  

• Classification: Full-Time

• Shift: Overnight – Must be available to work weekdays, weekends, and holidays. 

• Pay Rate: The salary range for this role is $70,000 – $75,000 and is based on applicable and specialized experience and location. 

What will I be doing?

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• https://jobs.hilton.com/apac/en/job/HOT0C2R0/Front-Office-Manager-PM-Grand-Wailea-A-Waldorf-Astoria-Resort