Pre Arrival Coordinator

The Signia by Hilton Orlando Bonnet Creek is seeking a full-time Pre-Arrival Coordinator to join their team!

Ideal Candidate will have previous customer service and hospitality experience, open availability, prior experience working at a hotel front desk is required.

Shift Pattern: Open availability and Weekend/holiday availability are required. We are looking for flexibility between the hours of 6:30am – 11:15pm

Pay Rate: $20.84 per hour

The Benefits:*

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

• Organizes and oversees all tour group arrivals/pre-assigned groups to ensure total group satisfaction.
• Ensures that all guests are confirmed and specific accommodations are pre-assigned, and all requests for special accommodations are met daily.
• Answers and dispatches telephone calls.
• Maintains call logs and ensures guest satisfaction through follow up calls.
• Resolves guest challenges throughout their stay in our Hotel, and provides prompt and courteous service to meet Company’s high standards.

What are we looking for?

https://jobs.hilton.com/apac/en/job/HOT0C2ZB/Pre-Arrival-Coordinator-Signia-by-Hilton-Orlando-Bonnet-Creek