At W Prague, we redefine hospitality. Our guests are more than travelers – they’re Connectors, and we’re looking for a Guest Relations Agent who thrives on building unforgettable experiences, sparking meaningful interactions, and setting the stage for a stay that’s anything but ordinary.
This isn’t your traditional concierge role. This is your chance to be at the heart of the guest journey – from personalized pre-arrival outreach to spontaneous WOW moments. You’ll curate local adventures, anticipate needs, and infuse energy into every stay.
What You’ll Do:
Be the face of insider access, offering curated recommendations on Prague’s hottest spots – from local art galleries to hidden cocktail lounges
Create personalized experiences and surprises that leave a lasting impression
Manage check – ins, check – outs, reservations
Maintain accurate guest preferences and feedback in GXP and ensure continuous follow-up and seamless transitions between shifts
Who You Are:
A natural networker with a passion for hospitality and Prague’s dynamic lifestyle scene
Fluent in English (other languages a plus)
Experienced in guest-facing roles (1+ year preferred), ideally in a luxury or lifestyle environment
Detail-oriented, tech-savvy, and great at multitasking
Enthusiastic, outgoing, and always ready to deliver the unexpected
What We Offer:
A chance to be part of one of Prague’s most vibrant, design-forward hotels
Opportunities to grow within Marriott International
Unique training, F&B and travel discounts, wellness support, and more
A high-energy, inclusive environment where individuality is celebrated
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
https://careers.marriott.com/welcome-desk-agent-w-prague/job/41B313A2CBEE7ADA386FD5C53622AEE3
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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